Product Care

Every Eve Li design is crafted to last a lifetime. Learn how to care for your favourite pieces and maintain their beauty for years to come.

STORING YOUR JEWELLERY

Store each piece of jewellery individually in its case or travel pouch to avoid scratch marks. Always close your chain’s clasp to prevent knots.

CHECKING YOUR JEWELLERY

Regularly check the condition of your jewellery by:

  • Ensuring the clasp works perfectly.
  • Checking that stones are securely set by gently passing your finger over them. If they move, have our jewellers adjust the setting.
  • For pearl necklaces, checking the silk thread for looseness. Re-stringing may be necessary if the thread is loose.

CARING FOR YOUR JEWELLERY

Special care must be given to each type of gemstone based on their mineral properties. We recommend sending your jewellery to Eve Li for professional maintenance by our expert jewellers annually.

maintenance and professional care

Proactive maintenance extends the life of your jewellery. Regularly clean your pieces at home to avoid residue build-up. For intricate or delicate items, professional cleaning is recommended. Send your jewellery to Eve Li for annual maintenance, where our experts can perform steam cleaning, re-polishing, and re-furbishing services.

Request a Service

We know how much meaning your favourite Eve Li pieces hold and offer a range of services to keep your pieces as beautiful as day one, including cleaning, polishing, fit alterations, and more

Caring for specific gemstones

Ensure your favourite pieces remain as polished as day one.

GOLD

To avoid scratches, keep your gold jewellery separate from other pieces. Clean your gold jewellery with warm water and a soft brush, then dry with a soft cloth. Polishing and rhodium plating for white gold can restore the material to its near-original shine and remove marks of wear and tear.

Platinum

To avoid scratches, keep your platinum jewellery from rubbing against other pieces of jewellery. Clean your platinum jewellery with warm water and a soft brush before drying it with a soft cloth. Store separately to maintain its lustre.

Diamond

A diamond can only be scratched by another diamond but can easily scratch other metals or stones. Avoid wearing multiple pieces of jewellery on the same finger or wrist to prevent scratching. Clean your diamonds with warm water and a soft brush before drying them with a soft cloth.

Emerald

Particularly sensitive to temperature changes, avoid exposing your emerald to thermal shocks or extreme heat sources. Clean your emerald with warm water and a soft brush before drying it with a soft cloth. For specific care, send them to Eve Li for maintenance.

Ruby

Clean your ruby with warm water and a soft brush before drying it with a soft cloth. Avoid exposure to harsh chemicals and extreme temperatures.

Sapphire

Clean your sapphire with warm water and a soft brush before drying it with a soft cloth. Avoid exposure to harsh chemicals and extreme temperatures.

Pearl

Pearls are organic and need to be worn regularly. They are sensitive to chemicals such as perfumes and creams. Store your pearls in their original case, away from other pieces of jewellery, and covered with a soft cloth in a humid place. Clean with a damp soft cloth.

AMETHYST

Particularly sensitive to temperature changes, avoid exposing amethyst to thermal shocks or extreme heat sources. Clean your amethyst with warm water and a soft brush before drying it with a soft cloth.

ametrine

Ametrine is sensitive to thermal shocks and should be kept away from extreme temperature changes. Clean your ametrine with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals.

AQUA-MARINE

Particularly sensitive to temperature changes, avoid exposing aquamarine to thermal shocks or extreme heat sources. Clean your aquamarine with warm water and a soft brush before drying it with a soft cloth.

carnelian

Carnelian can be affected by extreme heat and prolonged exposure to sunlight. Clean your carnelian with warm water and a soft brush before drying it with a soft cloth. Avoid contact with chemicals and detergents.

Chalce-dony

Sensitive to light, chalcedony’s colour can fade. In order to preserve the colour of your stone, avoid exposing it to extreme light sources. Clean your chalcedony with warm water and a soft brush before drying it with a soft cloth

ametrine

Ametrine is sensitive to thermal shocks and should be kept away from extreme temperature changes. Clean your ametrine with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals.

AQUAmARINE

Particularly sensitive to temperature changes, avoid exposing aquamarine to thermal shocks or extreme heat sources. Clean your aquamarine with warm water and a soft brush before drying it with a soft cloth.

carnelian

Carnelian can be affected by extreme heat and prolonged exposure to sunlight. Clean your carnelian with warm water and a soft brush before drying it with a soft cloth. Avoid contact with chemicals and detergents.

Chalcedony

Sensitive to light, chalcedony’s colour can fade. In order to preserve the colour of your stone, avoid exposing it to extreme light sources. Clean your chalcedony with warm water and a soft brush before drying it with a soft cloth

CITRINE

Despite its sturdiness, citrine is sensitive to intense heat and acidity. Avoid contact with acidic products as well as prolonged exposures to high temperatures. Clean your citrine with warm water and a soft brush before drying it with a soft cloth.

garnet

Garnet is a durable stone but should be protected from hard knocks and rough wear. Clean your garnet with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals and extreme temperatures.

IOLITE

Clean your iolite with warm water and a soft brush before drying it with a soft cloth.

LAPIS Lazuli

Lapis is a delicate stone sensitive to temperature changes. Clean lapis with warm water and a soft brush before drying it with a soft cloth.

CITRINE

Despite its sturdiness, citrine is sensitive to intense heat and acidity. Avoid contact with acidic products as well as prolonged exposures to high temperatures. Clean your citrine with warm water and a soft brush before drying it with a soft cloth.

garnet

Garnet is a durable stone but should be protected from hard knocks and rough wear. Clean your garnet with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals and extreme temperatures.

IOLITE

Clean your iolite with warm water and a soft brush before drying it with a soft cloth.

LAPIS Lazuli

Lapis is a delicate stone sensitive to temperature changes. Clean lapis with warm water and a soft brush before drying it with a soft cloth.

MOTHER OF PEARL

Mother-of-pearl must not be subjected to intense thermal shocks. Exposing it to cosmetics, such as creams and perfumes, and chemicals, such as detergents and cigarette smoke, may alter its colour and iridescence. Clean mother-of-pearl with a soft cloth.

MALA-CHITE

Malachite is a delicate stone sensitive to temperature changes. Avoid contact with acidic products. Clean malachite with a soft cloth.

morga-nite

Morganite is sensitive to temperature changes and should be kept away from extreme heat sources. Clean your morganite with warm water and a soft brush before drying it with a soft cloth. Avoid contact with harsh chemicals.

ONYX

Onyx is sensitive to thermal changes, cosmetics (creams, perfumes…), detergents, and cigarette smoke. By penetrating the stone, these products may change its colour. Clean your onyx with warm water and a soft brush before drying it with a soft cloth.

MOTHER OF PEARL

Mother-of-pearl must not be subjected to intense thermal shocks. Exposing it to cosmetics, such as creams and perfumes, and chemicals, such as detergents and cigarette smoke, may alter its colour and iridescence. Clean mother-of-pearl with a soft cloth.

MALACHITE

Malachite is a delicate stone sensitive to temperature changes. Avoid contact with acidic products. Clean malachite with a soft cloth.

morganite

Morganite is sensitive to temperature changes and should be kept away from extreme heat sources. Clean your morganite with warm water and a soft brush before drying it with a soft cloth. Avoid contact with harsh chemicals.

ONYX

Onyx is sensitive to thermal changes, cosmetics (creams, perfumes…), detergents, and cigarette smoke. By penetrating the stone, these products may change its colour. Clean your onyx with warm water and a soft brush before drying it with a soft cloth.

OPAL

Opal must not suffer any intense thermal shock nor be exposed to dry heat, which would risk dehydrating it. Contact with chemical products may also dry it out and alter its iridescence. Over the course of its life, an opal’s weight can vary due to water loss. This is a naturally occurring phenomenon. Clean your opal with a soft cloth.

PERIDOT

Peridot is a stone sensitive to thermal shocks. Avoid exposing your piece of jewellery to violent temperature changes or extreme climates, as it might damage it. Clean your peridot with warm water and a soft brush before drying it with a soft cloth.

QUARTZ

Clean your quartz with warm water and a soft brush before drying it with a soft cloth.

Rhodo-lite

Rhodolite garnet is durable but should be protected from hard impacts. Clean your rhodolite with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals and extreme temperatures.

OPAL

Opal must not suffer any intense thermal shock nor be exposed to dry heat, which would risk dehydrating it. Contact with chemical products may also dry it out and alter its iridescence. Over the course of its life, an opal’s weight can vary due to water loss. This is a naturally occurring phenomenon. Clean your opal with a soft cloth.

PERIDOT

Peridot is a stone sensitive to thermal shocks. Avoid exposing your piece of jewellery to violent temperature changes or extreme climates, as it might damage it. Clean your peridot with warm water and a soft brush before drying it with a soft cloth.

QUARTZ

Clean your quartz with warm water and a soft brush before drying it with a soft cloth.

Rhodolite

Rhodolite garnet is durable but should be protected from hard impacts. Clean your rhodolite with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals and extreme temperatures.

TOPAZ

Like diamonds, topaz is a very hard stone but it is likely to crack from a violent impact. Keep your topaz away from chemical products and from light which may alter its colour. Clean your topaz with warm water and a soft brush before drying it with a soft cloth.

TOURMA-LINE

Clean your tourmaline with warm water and a soft brush before drying it with a soft cloth.

tsavori-te

Tsavorite is a durable form of garnet but should be protected from hard impacts. Clean your tsavorite with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals and extreme temperatures.

TANZAN-ITE

Tanzanite is a delicate stone that is particularly sensitive to impacts, scratches, and violent temperature changes. Clean your tanzanite with warm water and a soft brush before drying it with a soft cloth.

TOPAZ

Like diamonds, topaz is a very hard stone but it is likely to crack from a violent impact. Keep your topaz away from chemical products and from light which may alter its colour. Clean your topaz with warm water and a soft brush before drying it with a soft cloth.

TOURMALINE

Clean your tourmaline with warm water and a soft brush before drying it with a soft cloth.

tsavorite

Tsavorite is a durable form of garnet but should be protected from hard impacts. Clean your tsavorite with warm water and a soft brush before drying it with a soft cloth. Avoid exposing it to harsh chemicals and extreme temperatures.

TANZANITE

Tanzanite is a delicate stone that is particularly sensitive to impacts, scratches, and violent temperature changes. Clean your tanzanite with warm water and a soft brush before drying it with a soft cloth.

request assistance

For any questions or to schedule a service, please contact us. You can send your jewellery to Eve Li for repair and maintenance. Our advisors are here to help you maintain the beauty and integrity of your treasured pieces.

Contact Advisor

Advisors are available to answer all your questions.

Please email us at: sales@eveli.co.uk

For Customer Services related enquiries, please email: info@eveli.co.uk

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