Care and Repair
A piece of fine jewellery is built to be worn, and wearing it is what it is for. A little attention along the way keeps it as it left the bench, and everything below is straightforward enough to do at home. Where something needs more than that, it comes back to us.
Wearing and storing
Put your jewellery on last, after perfume, cream and hairspray, and take it off first at the end of the day. Most damage comes from cosmetics rather than from knocks.
Store each piece separately in its case or pouch. Stones scratch one another readily, and a diamond will mark almost anything it is left beside. Fasten every clasp before putting a chain away, which is what stops it knotting.
Remove rings and bracelets before swimming, gardening, exercising, or using cleaning products. Chlorine and household chemicals attack the metal as much as the stones.
Checking your pieces
Every few months, take a moment to look over anything you wear often.
Run a fingertip gently across the stones. If one shifts or feels loose, stop wearing the piece and write to us — a setting is quick to secure and expensive to ignore.
Open and close each clasp. It should feel positive rather than slack.
Check the silk between the pearls. Where the thread has stretched or discoloured, it is time to restring.
On pieces that convert, rotate or tremble, work the mechanism a few times to be sure it still moves freely and locks where it should.
Cleaning at home
For most pieces, warm water, a drop of mild soap and a very soft brush will do it — then rinse, and dry with a soft cloth. Work over a bowl rather than a basin, for reasons that will be obvious the first time you do not.
Some stones are more delicate. Opal, pearl, coral, mother of pearl, malachite and turquoise are all porous or organic, and are cleaned with a dry or barely damp soft cloth and nothing more.
Ultrasonic and steam cleaners should not be used on any piece at home.
Good housekeeping
Once a year, it is worth giving the pieces you wear regularly a more deliberate look over. Check settings and clasps, look for stretched pearl silk or signs of wear, and give each piece the appropriate gentle clean.
There is no need to send jewellery back to us routinely. If something feels loose, worn or simply not quite as it should, stop wearing it and let us have a look.
A little attention before something becomes a problem is usually all that is needed to keep a well-made piece in excellent condition.
Repairs, servicing and restoration
We look after what we make.
Every piece carries a ten-year warranty against defects in materials or workmanship. If anything is wrong with how a piece was made, we put it right at no cost to you.
And we keep looking after it long after that. There is no point at which a piece stops being ours to care for. We continue to service, repair and restore our own work throughout its life.
Rings sized up or down, clasps replaced, pearls restrung, stones reset, mechanisms adjusted, worn surfaces repolished, white gold replated. Because the workshop is ours, the work is done by the people who built the piece rather than being sent out to a third party.
The warranty covers how a piece was made. Everything else — an alteration, an accident, or the ordinary marks of a piece being worn — is servicing, and we quote for it before we begin. Our charges are modest. Shipping to us and back is at your cost, insured and tracked, and we are glad to help you arrange it.
Request a service
For cleaning, repair, resizing, restringing, restoration or maintenance, send us photographs and a short description of the piece. Our advisors will guide you through the next steps.
Contact Customer ServicesMetals
Gemstone care
Different gemstones behave differently in wear. Hardness matters, but so do porosity, inclusions, treatments and sensitivity to heat, light and chemicals. A little knowledge about the stone in your piece goes a long way.