Frequently Asked Questions
01. The Jewellery
What materials do you use?
Coloured gemstones throughout, set in 18-karat or 14-karat gold, or in platinum. The metal is chosen to suit each design rather than to a house rule — warm gold deepens a green stone, white metal keeps a pink one clean. We also work with rainbow-plated titanium and gold where a design calls for it.
Why coloured gemstones rather than diamonds?
Because colour is what Eve designs towards. Diamonds appear throughout our work, but a coloured stone leads every piece. It is a deliberate position rather than a limitation, and it is why no two pieces resolve in quite the same way.
Are the stones natural?
Yes. Every stone we set is natural, and every stone is exactly what we say it is. Nothing is substituted and nothing is misdescribed.
Does my piece come with certification?
Every piece comes with a certificate of authenticity from the house. That is standard and never optional. Many of our stones also carry an independent laboratory report, which accompanies the piece — and where a stone does not yet hold one and you would like it certified, we are glad to arrange it.
Are pieces one of a kind?
Many are, and the one-of-a-kind work is what Eve is best known for — singular art pieces built around a stone that will not appear again. Because we buy individual stones rather than to a specification, even a design made more than once will differ from piece to piece. Where a piece is unique, we say so.
Who makes the jewellery?
Eve Li is a designer, a certified gemmologist and a maker. She keeps her own workshop, and we have control and visibility at every stage of how a piece is made.
02. Bespoke and Commissions
Do you offer bespoke design?
Yes. Eve works with clients directly to design and build a piece to their own brief, including work at the level of the one-off art pieces the house is known for. To begin, write to sales@eveli.co.uk.
Can you work with a stone or a piece I already own?
Very often, yes. Inherited pieces and loose stones are among the most rewarding commissions we take, and a stone with history already carries half the story. Send us a photograph and any documentation you have, and we will tell you what is possible.
03. Ordering and Payment
How do I place an order?
Through the website, or by writing to sales@eveli.co.uk if you would prefer to speak to someone first. For higher-value pieces we generally recommend the second.
What payment methods do you accept?
Credit and debit cards, PayPal, bank transfer, and Bitcoin. All transactions are encrypted and secure.
Can I see a piece before buying?
Yes. Private viewings and appointments are arranged on request — write to sales@eveli.co.uk and we will find a time. We also hold private events by invitation.
Will I pay import duty?
Duties and taxes charged by your own country remain payable by you and sit outside the price of the piece. We manage the clearance itself and will tell you what to expect before you order, so nothing arrives as a surprise.
How do I find my ring size?
Our ring size guide will get you there, or any local jeweller can measure you accurately. If you are unsure, write to info@eveli.co.uk and we will help.
04. Delivery
Do you ship internationally?
Yes, worldwide and door to door. We handle export and customs clearance ourselves, which is something we do constantly and know well, so your piece is never left with a broker or sitting at a border. There is no paperwork for you to complete and no agent for you to chase.
Is my order insured?
Always. Every shipment goes by an established international carrier, fully insured for its value, tracked throughout, and requiring a signature on delivery. We do not use uninsured or untracked carriage under any circumstances.
How do I track my order?
You will receive a tracking number by email once your piece is dispatched.
05. Returns and Exchanges
What is your returns policy?
We accept returns and exchanges within 10 days of delivery, or within 10 days of purchase where a piece was bought in person, provided it is in its original condition, unworn, and returned with all packaging and documentation intact. Write to info@eveli.co.uk before returning anything and we will arrange it.
Can I return a bespoke piece?
Bespoke and made-to-order pieces cannot be returned or exchanged, as they are made to a brief that is yours alone.
06. Care, Repair and Warranty
How should I care for my jewellery?
Keep pieces separately so stones cannot scratch one another, and put jewellery on last — after perfume, cream and hairspray. Clean gently with a soft cloth. Some stones need more particular handling than others: opals, pearls, emeralds and coral are all softer or more porous than sapphire. Our Care and Repair page covers each in detail.
What does the warranty cover?
Every piece carries a ten-year warranty against defects in materials or workmanship — that is, against faults in how the piece was made. It does not cover wear, accidental damage, or repairs carried out by anyone other than us. Write to info@eveli.co.uk and we will assess it.
Can you repair or resize a piece?
Yes, for as long as the piece exists. Resizing, restringing, restoration and general servicing sit outside the warranty — they are services rather than faults — so they are charged, though charges are modest and we will always tell you the cost before we begin. Shipping to us and back is at your expense, insured and tracked. Write to info@eveli.co.uk with details and photographs.