Terms and Conditions

01. General

1.1 These Terms and Conditions apply to all orders placed with Eve Li Fine Jewellery, whether through our website, by email or telephone, or in person at a trunk show, exhibition, private appointment or other event.

1.2 By placing an order, you confirm that you have read, understood and accepted these Terms and Conditions.

1.3 We may amend these Terms and Conditions at any time. Changes take effect once posted on our website. The terms applying to your order are those in force at the time you place it.

02. Orders

2.1 All orders are subject to acceptance and availability. We reserve the right to refuse an order at our discretion.

2.2 For orders placed remotely, you will receive an order confirmation email. This acknowledges receipt and does not constitute acceptance; a contract is formed only when we dispatch the products to you. For purchases made in person, the contract is formed at the point of sale.

2.3 We reserve the right to cancel or amend an order in cases of pricing error, suspected fraud, or where we are otherwise unable to fulfil it.

03. Pricing and Payment

3.1 Prices are displayed in your local currency where that is available, converted from our list price at the prevailing rate. The currency and amount charged are confirmed at checkout before you complete your order, and the converted figure is held for a limited period, after which it is requoted.

3.2 Prices include VAT or equivalent sales tax where applicable. Delivery is added at checkout. Import duties and taxes levied by the destination country are your responsibility and are not included in the price.

3.3 Prices may change at any time without prior notice. The price you pay is the price confirmed when you place your order.

3.4 We accept most commonly used forms of payment. All payments are subject to validation checks and authorisation by the payment service provider.

04. Shipping and Delivery

4.1 We ship worldwide, using established international carriers only. Every shipment is fully insured for its value, tracked throughout, and requires a signature on delivery. We do not use uninsured or untracked carriage under any circumstances.

4.2 We aim to dispatch within two business days of a piece being completed and ready for despatch. Delivery times are estimates rather than guarantees, and we are not responsible for delays arising from customs clearance or other external factors.

4.3 Risk and title pass to you on delivery.

05. Returns and Exchanges

5.1 We accept returns and exchanges within 10 days of delivery, or within 10 days of purchase where a piece was bought in person, provided it is in its original condition, unworn, and returned with all packaging and documentation intact.

5.2 Bespoke and made-to-order pieces are not eligible for return or exchange.

5.3 To arrange a return or exchange, please contact us at info@eveli.co.uk before returning anything. You are responsible for the cost and insurance of return shipping unless the piece is faulty or was sent in error. Returns must be sent fully insured and tracked.

5.4 Refunds are processed within 14 days of our receiving the returned piece, to the original payment method and in the currency originally charged.

5.5 Where you are a consumer, nothing in these terms affects your statutory rights under the law of your country of residence, including any right to cancel a distance purchase.

06. Warranty and Repair

6.1 We offer a ten-year warranty on all pieces against defects in materials or workmanship. The warranty does not cover damage caused by misuse, accident, ordinary wear, or repairs carried out by anyone other than us.

6.2 If a piece requires attention within the warranty period, please contact us at info@eveli.co.uk. We will assess it and, where covered, repair or replace it at no cost to you.

07. Privacy and Data

7.1 We are committed to protecting your privacy and will use your personal information only in accordance with our Privacy Policy.

7.2 By using our website, you consent to the collection, use and disclosure of your personal information as described in that policy.

08. Intellectual Property

8.1 All content on this website, including text, photography, graphics and logos, is the property of Eve Li Fine Jewellery or its licensors and is protected by copyright and trade mark law.

8.2 You may not use, reproduce or distribute any of it without our prior written permission.

09. Limitation of Liability

9.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from the use of, or inability to use, our products or website.

9.2 Our total liability for any claim arising under these Terms and Conditions will not exceed the amount you paid for the products in question.

9.3 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

10. Governing Law and Jurisdiction

10.1 These Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

10.2 Any dispute arising under them is subject to the exclusive jurisdiction of the courts of Hong Kong.

10.3 Where you purchase as a consumer, this does not deprive you of the protection of any mandatory consumer law of your country of residence.

11. General Provisions

11.1 If any provision of these Terms and Conditions is found unenforceable, the remaining provisions continue in full force.

11.2 We are not liable for failure to perform where that failure results from circumstances beyond our reasonable control.